Bdjoy Privacy Policy & Data Protection

1 Introduction

Bdjoy is a trusted online gaming platform in Bangladesh. We believe each member's personal information belongs to them, and protecting it is our ethical responsibility. This Privacy Policy ("Policy") applies to all members who use the bdjoy platform.

By using our website or app, you automatically agree to this Privacy Policy. Please read it carefully before registering. If you have any questions, feel free to contact our support team.

Bdjoy's Privacy Policy is built in accordance with international data protection standards. We are committed to keeping your information safe and confidential at all times, using it solely to improve your experience.

2 What Data We Collect

Bdjoy collects several types of information, which can be grouped into two main categories:

3 How We Collect Your Data

Bdjoy collects your information in the following ways:

• Registration Form: Information you provide during account creation is saved directly to your profile.
• KYC Verification Process: Documents and photos submitted for identity verification.
• Automatic Collection: While you use the platform, device and usage data is collected through cookies and log files.
• Payment Processing: Limited payment-related information is logged at the time of deposit or withdrawal.
• Support Contact: Information you provide via live chat, email, or phone is recorded and stored.
• From Third Parties: Limited data necessary for fraud prevention may be obtained from verification services.

4 Purpose of Data Use

Bdjoy uses your information solely for the purposes listed below. Your data is never used for any other reason:

• Account Management: Creating your profile, verifying login attempts, and keeping your account secure.
• Service Delivery: Providing uninterrupted gaming, transaction, and promotional benefits.
• Identity Verification (KYC): Fulfilling legal obligations for age verification and fraud prevention.
• Customer Support: We aim to resolve your complaints or queries as quickly as possible.
• Security: Detecting suspicious activity and keeping accounts secure.
• Personalised Experience: Providing game recommendations and offers tailored to your preferences.
• Legal Compliance: Providing required information to regulatory authorities.
• Platform Improvement: User behaviour is analysed to improve the quality of our services.

Bdjoy never sells your data or shares it with third parties for advertising purposes. This is our clear and firm commitment.

5 Data Sharing Policy

Bdjoy does not generally share your personal data with third parties. However, limited sharing may occur in the following circumstances:

• Payment Providers: Only the necessary information is shared with payment services such as bKash, Nagad, and Rocket to complete transactions.
• Game Software Providers: Licensed game providers may receive minimal data required to operate their games.
• Legal Authorities: We are required to provide data when ordered by a court or requested as part of a government investigation.
• Fraud Prevention Services: Limited data may be shared with trusted security partners for fraud detection purposes.
• Business Transfers: In the event of an acquisition or merger, bdjoy will notify members in advance and ensure their data remains protected.

6 Cookies & Tracking

Bdjoy's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help enhance your experience.

We use the following types of cookies:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. Disabling them will prevent the platform from functioning properly.
• Performance Cookies: Anonymous data is collected to understand which pages are most used and where errors occur.
• Functional Cookies: Used to remember your language preference, theme, and other settings.
• Analytics Cookies: Used to analyze platform usage and improve our services.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features.

7 Data Retention Period

Bdjoy does not retain your data indefinitely. The retention periods for different types of data are outlined below:

After the defined retention period, data is automatically deleted or anonymized. Some data may be retained longer if required by law.

8 Your Rights

As a bdjoy member, you have the following rights over your own information:

• Right to Access: To find out what personal data we hold about you, submit a request to our support team. You will receive a response within 30 days.
• Right to Rectification: If any of your information is incorrect, you can request a correction at any time.
• Right to Erasure: In certain circumstances, you may request the deletion of your data. However, some information may not be erasable due to legal obligations.
• Right to Restrict Processing: In certain situations, you may request that we limit how your data is used.
• Data Portability: You may request a copy of your data in a readable format.
• Marketing Opt-Out: You can opt out of promotional messages at any time if you no longer wish to receive them.
• Right to Lodge a Complaint: If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the relevant authority.

To exercise these rights, email us at: support@bdjoy.im

9 Privacy of Minors

Bdjoy strictly does not serve anyone under the age of 18. The protection of minors is given special emphasis in our privacy policy.

• Age is verified at registration and accounts for users under 18 are not approved.
• We do not knowingly collect data from any minor.
• If a minor is found to be using an account, that account will be immediately suspended and all associated data will be deleted.
• If you believe your child has created an account, please contact us immediately at support@bdjoy.im.

10 Policy Changes

Bdjoy may update this Privacy Policy from time to time. Any changes will follow the process outlined below:

• A notice will be sent to your registered email address prior to any significant changes.
• The "Last Updated" date at the top of the page will always reflect the most recent changes.
• Continued use of the platform after a policy change will be considered acceptance of the updated policy.
• If you do not agree to the changes, you will have the option to close your account and withdraw any remaining balance.

11 Contact Us

For any questions, requests, or complaints regarding our privacy policy, please get in touch with us:

• Email: support@bdjoy.im
• Live Chat: Available 24/7 at the bottom right of the website.
• FAQ: For answers to common questions, visit our FAQ Page View.

We typically respond to all emails within 24 hours. Complex matters may take up to 7 business days.